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Returns Policy

Effective Date: April 24, 2026 · Last Updated: April 24, 2026

The summary below explains how to return product to Cemera Parts. The full legal terms are in our Terms and Conditions, Section 14.

RMA Required

All returns require a Return Merchandise Authorization (RMA) issued by Cemera before the product is shipped back. Returns sent without an RMA may be refused at the dock or held without credit.

Return Window

RMAs must be requested within 30 days of the invoice date. Returned products must be:

  • New, unused, and uninstalled
  • In original manufacturer packaging
  • In resalable condition with all labels and documentation intact

Restocking Fee

A restocking fee of up to 25% applies to discretionary returns (returns not caused by Cemera error). The exact fee depends on the manufacturer’s policy for the specific part.

Return Freight

Customer is responsible for return freight unless the return is due to a Cemera error (wrong part shipped, mis-pick, etc.).

Non-Returnable Items

The following categories are non-returnable:

  • Electrical components
  • Opened or installed parts
  • Special-order or drop-ship items
  • Cut-to-length hose or tubing
  • Obsolete or discontinued items
  • Closeouts
  • Hazardous materials
  • Any product outside the 30-day return window

Cores

Cores must be returned in accordance with the manufacturer’s core policy and within the manufacturer’s core return window. Core charges, return shipping, and credits are governed by the originating manufacturer.

Refund Method

Approved refunds are issued as a credit to your original payment method or as account credit, at Cemera’s discretion.

Damaged or Defective Product

For shipping damage and shortages, see our Shipping Policy — claims must be reported within 5 business days of receipt.

For manufacturer warranty claims, contact us — Cemera will help administer valid warranty claims through the appropriate manufacturer.

How to Request an RMA

Email info@cemeraparts.com or call 800.678.7375 with:

  • Your account number and invoice number
  • The part number and quantity to return
  • The reason for return
  • Photos (for damage or defect claims)

We aim to respond to RMA requests within one business day.

Questions

Cemera Parts Inc.
12555 Orange Drive, Suite 126
Davie, FL 33330
Email: info@cemeraparts.com
Phone: 800.678.7375