FAQ
Frequently Asked Questions
Common questions about Cemera Parts wholesale accounts, shipping, returns, OEM cross-reference, and brand availability.
Account & Pricing
Who can buy from Cemera Parts?
We sell wholesale only — to qualified fleets, repair shops, and parts dealers. We do not sell to consumers or single-truck owner-operators.
How do I open an account?
Submit the Request an Account form or call us at 800.678.7375. We’ll have you set up within one business day.
What information do you need?
Business contact information, billing and shipping address, and either a tax-exempt resale certificate (if applicable) or trade references / credit application.
Where do I see pricing?
Pricing is per-customer based on your account tier. Guests do not see pricing. While online contract pricing is being set up, add parts to your cart and submit a quote request, and our team will reply with your pricing and availability.
Do you offer Net terms?
Yes — terms are set per account after credit review. Contact us to discuss.
Ordering & Shipping
How fast do orders ship?
In-stock orders placed during normal business hours ship the next business day from our Davie, FL distribution center.
Where do you ship?
Nationwide across the continental U.S. Contact us for AK / HI / PR and freight quotes.
Can I track my order?
Yes — tracking is sent via email once your order ships.
What if a part is out of stock?
We’ll contact you with an ETA or offer a cross-reference alternative.
Returns & Warranty
What is your return policy?
See our full Returns Policy. Briefly: returns accepted within the published window on unused parts in original packaging; RMA required.
Are parts warranted?
Yes — manufacturer warranty applies. Specific terms vary by brand. Contact us to start a warranty claim.
What about defective parts?
Contact us immediately with the SKU, your order number, and photos of the defect. We work directly with the manufacturer to resolve.
Products & Brands
What brands do you carry?
50+ manufacturer brands including Grote, Bendix, Hendrickson, Meritor, Phillips, SAF Holland, Haldex, Dayton, Truck-Lite, and many more. View all brands →
Do you do OEM cross-reference?
Yes. Use our OEM Cross-Reference Lookup tool, or call your rep with the OEM part number.
What if I cannot find a part?
Call us. Our team can often source parts not visible in the online catalog through our manufacturer network.
Account & Login
I forgot my password.
Use the “Forgot password” link on the Sign In page. If you do not receive the reset email, check your spam folder or contact us.
How do I add team members to my account?
Contact us with the team member’s name and email — we’ll set up additional user logins under your account.
Technical Issues
The site is not loading correctly.
Try clearing your browser cache or using an incognito window. If the issue persists, email info@cemeraparts.com with a screenshot.
My pricing looks wrong.
Sign out and back in — pricing is fetched from NetSuite on each login. If still wrong, contact your rep.